Wednesday, March 21, 2018

Westfield’s Lowy says malls and tech must work together

Chain Store Age

High-needs customers expect superlative service, and that’s why malls must turn to the latest digital technologies to keep customers coming back, according to the co-CEO of one of the nation’s largest mall owners.

“Consumers today expect to be very, very well serviced — with technology,” Westfield’s Steven Lowy told CNBC. “They wake up every day with that expectation, and it’s essential that the retailing industry really adapts and evolves … so it can compete better.”. . . more

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